March 1996: Cebu Pacific (CEB), as one of the Philippines domestic airlines, introduced the pioneering concept of “low fare, great value” as a marketing strategy. They offered the cheapest airline flights which were very affordable and became a hit to the locals. Many of my friends and relatives eagerly took advantage of the promos that were made available. On November 2001, Cebu Pacific (CEB) launched its International Flights or Operations as well.
It’s Time Everyone Flies! Cebu Pacific flies from Cebu to the following destinations:
- Boracay (Caticlan)
- Cagayan De Oro
- General Santos
- Puerto Princesa
- San Jose (Mindoro)
- Kota Kinabalu
- Kuala Lumpur
For more information:
You can check flight schedules, read the latest promos and book your flight online.
Information can be found on this page regarding your flights:
- What time do you need to be at the airport?
- What are the things you need to present at the check in counter?
- What happens if you are late?
- How much baggage is allowed?
- What items do I need to declare?
- Are there items that are not allowed on the plane?
- Will fragile items be safe?
- What happens to lost luggage?
- What are the aviation security measures to restrict liquid, aerosols and gels?
- Traveling with an infant
- Elderly and handicapped guests
- Child traveling alone
- Pregnant women
- Persons with medical conditions
- Carrying Firearms
Call Center Manila Office: Tel: +63-2-70-20-888
Call Center Cebu Office: Tel: +63-32-230-8888
Book Early: The low rates or cheap flights make it possible for people to travel more often. But these low fares should be bought way ahead of time. If you book only a few days before your scheduled flight, discounted rates may no longer be available.
Online Booking as an Option: I don’t know about your experience but I find it really tiring to be calling the Cebu Pacific main office or the call centers since their phones are very busy. I find it much easier to book online, pay using a credit card and print a copy of my flight/transaction.
Seniors Citizens Tip: Senior citizens can avail of the 20% discount. However, you have to buy this over the counter or the telephone so you can tell the person you are availing of this discount. If you book your ticket online, you can’t avail of the discount.
Service: When Cebu Pacific started out, I recalled being satisfied with the fact that the flights were always on time. But after several years, complaints started pouring in. Delayed or canceled flights or poor service are some of the problems that passengers face. Some passengers were satisfied and pleased with the service though while others were annoyed, inconvenienced and extremely furious!
I know that for many passengers, affordability counts. But I guess that is the constant challenge that Cebu Pacific needs to face: Along with affordability must also be paired off with excellent customer service.
Are you happy and satisfied with Cebu Pacific? Share your experiences and comments regarding their services or promos offered.